How can we help?

Quick answers to the most common questions from travelers and gym owners.

For travelers

Finding gyms, food, and trails while you're on the road.

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For gym owners

Listing, claiming, and managing your gym on FitTravel.

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Plans & billing

Free vs Featured vs Top Pick — pricing, refunds, cancelling.

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Privacy & data

What we collect, what we don't, and how to delete your data.

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For travelers

How do I find gyms near me?

On the homepage, enter a city or zip code, or tap "Use my location." Results show real gyms, healthy food spots, and walking/biking trails in your radius — pulled live from OpenStreetMap.

Do I need an account?

No. FitTravel works with zero sign-up. Search, get directions, done.

Is FitTravel actually free?

Yes — every search and every listing view is free. We make money only from optional Featured / Top Pick plans that gym owners choose to buy.

Can I trust the day-pass price shown?

We show the last price submitted by the gym owner (for claimed listings) or from OpenStreetMap (for unclaimed ones). Prices can change, so we recommend calling to confirm — every listing has a click-to-call button.

Which cities do you cover?

500+ cities worldwide via OpenStreetMap. We have hand-curated city guides for Austin, NYC, LA, Chicago, Miami, Seattle, Denver, Nashville, San Diego, and Boston — with more added regularly.

Trails look off / a gym is missing — what do I do?

Data comes from OpenStreetMap. You can either edit OSM directly (free, open, effective), or email hello@fittravel.fit and we'll investigate.

For gym owners

How do I list my gym?

Head to list-your-gym.html, fill in the form (about 2 minutes), and submit. Most listings are approved within 24–48 hours and you'll get an email when you're live.

My gym is already listed — how do I claim it?

Search for your gym on FitTravel, tap the "Own this gym? Claim it →" link on your card, then complete the short claim form. Verification takes under 60 seconds — we call or SMS your listed number with a 4-digit code.

What if the phone number on my listing is wrong?

During the claim, switch verification method to "Manual review." Upload a business license, utility bill, or a photo of your storefront with today's date — we verify within 24 hours.

Do you take a commission on day passes or bookings?

Never. 0% commission on everything. All revenue from day passes, drop-ins, memberships, and walk-ins stays 100% yours. We only make money from optional Featured/Top Pick plans.

Can I manage multiple locations from one account?

Yes. Chains and multi-location owners: email hello@fittravel.fit — we'll set you up with an enterprise account.

What kinds of gyms can list?

Traditional gyms, boutique studios, CrossFit boxes, BJJ / MMA / Muay Thai, yoga, climbing, dance, pilates. Corporate-employee-only gyms aren't eligible.

Plans & billing

What's the difference between Free, Featured, and Top Pick?

Free — list your gym, edit your profile, respond to reviews. Free forever. Featured ($29/mo) — adds a badge, priority placement in city results, lead capture, and monthly analytics. Top Pick ($79/mo) — #1 pinned position in your city (max one per city), homepage carousel, live dashboard.

Can I upgrade or downgrade later?

Yes, any time. No lock-in. Cancel or switch from your dashboard.

How do refunds work?

Within the first 30 days of any paid plan, email hello@fittravel.fit for a full refund — no questions asked. After 30 days, cancellations take effect at the end of the current billing period; we don't pro-rate.

Are there any hidden fees?

No. The listed monthly price is what you pay. 0% commission on day passes. No setup fee, no cancellation fee.

Privacy & data

What data do you collect on me?

Very little. If you just browse: nothing beyond standard server logs. If you use the chat widget: your messages go to OpenAI for a reply. If you list a gym: business + contact info you submit. Full details in our Privacy Policy.

Do you sell my data?

No. Ever.

How do I delete my data?

Email hello@fittravel.fit. We'll delete everything we have on you within 30 days (usually within 48 hours).

Do you use tracking cookies?

No. We don't use advertising pixels, cross-site trackers, or third-party analytics that identify you. We use browser sessionStorage for the chat widget's conversation memory only.

Still stuck?

Can't find what you need? Our team responds within 24 hours (usually faster).